Whats WEBSITE TERMS OF USE

Last Updated 13/12/2024

HashandHash Technologies is the developer and sole owner of the digital platform Whats available at https://whats.chat ("Platform"), including all intellectual property rights ("IP") comprised therein. This Platform enables users to automate customer interactions and streamline communications through WhatsApp Business APIs, offering various services such as Chat Integration with CRMs/ERPs, custom bot development, and real-time analytics ("ervices").

1. End User Warranties

1.1. You confirm, warrant, and represent that you:

a. Are a legitimate business entity or individual with the legal capacity to enter into this Agreement.

b. Are not located in a region subject to governmental restrictions, embargoes, or sanctions that prohibit the use of our Services.

c. Will use Whats solely for lawful and legitimate commercial purposes ("Permitted Purpose"), ensuring compliance with applicable laws and regulations.

1.2. You agree not to use Whats for activities including but not limited to:

- Personal use, political campaigns, or multi-level marketing schemes.

- Distribution of illegal, fraudulent, or harmful content.

- Unlawful sales, endorsement of hate speech, or activities violating intellectual property rights.

1.3. You will ensure compliance with policies of WhatsApp’s Business API and other third-party services used through our platform.

2. Grant of License

2.1. Subject to compliance with this EULA, HashandHash grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform and Services per the chosen subscription plan ("License").

2.2. You shall not:

a. Sub-license, rent, sell, or otherwise transfer your License to third parties.

b. Reverse-engineer, decompile, or copy the Platform or its components for unauthorized use.

3. Subscription

3.1. Trial Period: You may access limited features of Whats for a short trial. The trial will not automatically convert into a paid subscription.

3.2. Subscription Plans: Subscription details, pricing, and features are available at https://whats.chat. Plans are subject to change without notice.

3.3. Payment Terms: Fees, taxes, and charges must be paid per the selected plan. Delayed payments may result in suspension or interest penalties.

3.4. Automatic Renewal: Subscriptions renew automatically unless canceled before the end of the billing period.

3.5. Refund Policy: Subscriptions are non-cancellable and non-refundable unless otherwise required by applicable law.

4. End User Rights and Obligations

4.1. You agree to:

a. Use the Platform as per the intended functionality and your subscription plan.

b. Maintain security for your account credentials.

4.2. You must not:

a. Use Whats to distribute harmful, illegal, or copyrighted materials without proper rights.

b. Attempt to bypass usage limits or interfere with other users’ access.

c. Create competing products or services using the Platform’s technology.

5. Data Privacy and Security

5.1. You retain ownership of all data input into the Platform ("End User Data"), ensuring it complies with applicable laws and that you hold necessary consents for processing.

5.2. HashandHash processes End User Data solely to provide Services and improve the Platform. Data will not be shared with third parties except as necessary for service provision or legal obligations.

5.3. Upon termination of your subscription, your data will be deleted, except for aggregated, anonymized usage statistics retained for improving our services.

6. Media Content

6.1. Media Content refers to any content you upload, transmit, or generate using the Platform, including but not limited to text, images, audio, and videos.

6.2. You confirm that you have all necessary rights and permissions to use and upload Media Content. HashandHash is not responsible for verifying these rights.

6.3. You agree not to upload Media Content that is harmful, illegal, or infringes on third-party rights. HashandHash reserves the right to remove such content at its discretion.

6.4. HashandHash may process Media Content to provide Services and improve platform functionality. You retain ownership of your Media Content while granting HashandHash a non-exclusive license for these purposes.

7. AI Features

7.1. AI-Generated Content: By using AI features, you may input data and receive outputs generated by AI models. These outputs are provided for assistance and are not guaranteed to be error-free or complete.

7.2. Responsibility for AI-Generated Content: You are responsible for verifying and validating AI-generated content before use. HashandHash is not liable for decisions made based on such content.

7.3. Limitations: AI features may have usage limits based on your subscription plan. Exceeding these limits may incur additional fees or restricted access.

7.4. Prohibited Use: AI-generated content must not be used for illegal, harmful, or unethical purposes. This includes but is not limited to decision-making processes affecting individuals’ rights, such as employment or creditworthiness assessments.

7.5. Consent: By using AI features, you consent to the processing of your data to generate outputs. HashandHash may use third-party services to enhance AI capabilities.

8. Warranties and Disclaimers

8.1. The Platform and Services are provided “AS IS” without warranties of any kind. HashandHash does not guarantee uninterrupted or error-free operation.

8.2. HashandHash is not liable for issues arising from third-party APIs (e.g., WhatsApp’s APIs) or external factors like network disruptions.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, HashandHash is not liable for:

- Indirect, incidental, or consequential damages.

- Loss of profits, data, or goodwill.

9.2. HashandHash’s total liability for any claims shall not exceed the fees paid during the 12 months preceding the claim or USD 500, whichever is less.

10. Indemnity

You agree to indemnify and hold HashandHash harmless against claims, damages, or losses arising from:

- Your misuse of the Platform.

- Violations of this Agreement.

- Infringement of third-party rights through your data or actions.

11. Intellectual Property

11.1. HashandHash owns all IP rights related to the Platform. Your use of the Platform does not grant you ownership of any intellectual property.

11.2. You must not use HashandHash trademarks, logos, or proprietary materials without written consent.

12. Governing Law and Dispute Resolution

12.1. This Agreement is governed by the laws of India. Any disputes will be resolved amicably or through arbitration per Indian laws.

13. Contact Information

For any issues or queries, contact:

Legal Department

HashandHash Technologies

Coimbatore, TN, 641035, India

support@whats.chat

14. Additional Terms

14.1. Amendments: HashandHash reserves the right to modify this EULA. Continued use of the Platform constitutes acceptance of any changes.

14.2. Severability: If any provision of this EULA is deemed unenforceable, the remaining provisions remain in effect.

14.3. Force Majeure: HashandHash is not liable for delays or failures caused by factors beyond its reasonable control.