Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.

Some key terms are defined as follows, and throughout this document:

HashandHash Technologies ("Whats.chat", "Whats", "we", "us", or "our") is the company that collects and processes Personal Data for the purposes described in this Policy.

Personal Data is any information relating to an identified or identifiable natural person ("Data Subject").

Customer or Client is a legal business entity with whom Whats has an agreement to provide the Services.

Whats is a WhatsApp Business messaging platform powered by HashandHash Technologies. The product provides AI-powered tools and integrations that allow our Customers to store, manipulate, analyze, and transfer messages between their business systems and their customers on WhatsApp (the "Service").

We are committed to the protection of Personal Data, including data that we use for our own purposes and that we maintain on behalf of our Clients.

Our services include:

1. WhatsApp Business Bot: Automate customer interactions seamlessly.

2. Chat Integration Services: Integrate WhatsApp with CRM and ERP systems.

3. Custom Bot Development: Tailored WhatsApp bots for specific business needs.

4. Analytics and Insights: Real-time data and performance metrics.

We collect and process the following types of information:

1. Personal Data: Name, email address, and phone number to identify users and provide services. Authentication credentials such as OAuth2 tokens to enable secure access.

2. Service Data: WhatsApp conversations, contact details, and other data processed through our platform to deliver services.

3. Usage Data: Information about how you access and use our services, including IP addresses, browser types, and page interactions.

4. Payment Information: Details such as billing addresses and payment methods to process transactions securely.

We use the information collected to:

- Provide and manage our services.

- Communicate with users and offer customer support.

- Improve our products and develop new features.

- Ensure legal compliance and prevent fraud.

In the course of providing the Service, Whats may receive, access, analyze, process, and maintain Personal Data on behalf of our Customers.

Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.

We do not sell or rent your personal data. We may share information under the following circumstances:

- Service Providers: With third-party partners for hosting, analytics, or payment processing.

- Legal Compliance: To comply with applicable laws or respond to lawful requests.

- Business Transfers: In the event of a merger, acquisition, or sale of assets.

We retain your data as long as necessary to provide our services or as required by law. You can request deletion of your data by contacting us at [Insert Support Email]. Upon termination, all your data (contacts, conversations, etc.) will be deleted permanently from our database unless you request otherwise.

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. These include encryption, secure servers, and regular security audits.

Depending on your location, you may have the following rights:

- Access and Correction: Request access to or correction of your personal data.

- Data Deletion: Request deletion of your personal data.

- Restrict Processing: Restrict how your data is processed in specific situations.

- Data Portability: Request your data in a structured, machine-readable format.

- Object to Processing: Object to the processing of your personal data for specific purposes.

- Withdraw Consent: Withdraw consent where applicable.

To exercise your rights, contact us at [Insert Support Email].

Our services are not directed to individuals under the age of 16. If we learn that we have collected personal data from a child under 16 without parental consent, we will delete it promptly.

We use cookies to enhance your experience, analyze site traffic, and serve targeted advertisements. Cookies are small text files sent to your device. Session cookies last only while your browser is open; persistent cookies last until deleted.

You can manage cookie settings in your browser. Note that disabling cookies may affect functionality.

Our website may contain links to third-party websites. These are provided for convenience and do not signify endorsement. We are not responsible for their content or privacy practices. Please review the privacy policies of these third parties.

This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. Any updates will be posted on our website. Continued use of our services signifies acceptance of the revised policy.

If you have any questions or comments about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [Insert Support Email]

Address: HashandHash Technologies, Coimbatore, TN, 641035, IN